Terms & Conditions

Welcome to Grey Exim.

These Terms & Conditions (“Terms”) govern your access to and use of www.greyexim.com (the “Website”) and your purchase of products or use of services offered by Grey Exim (“Grey Exim”, “we”, “us” or “our”).

Please read these Terms carefully before accessing our Website or placing an order.

By accessing our Website, creating an account, placing an order or otherwise using our services, you agree to be bound by these Terms and any policies referenced in them.

If you do not agree with these Terms, you should not use our Website or place an order through it.

About Grey Exim

Grey Exim is an India-based ecommerce business offering fashion and lifestyle products including:

• scarves
• bandanas
• Indo-Western tops
• jewellery; and
• other related products that may be introduced from time to time.

Our ecommerce Website is available at:

www.greyexim.com

Our product range, availability and categories may change from time to time.

Eligibility

You must be legally capable of entering into a binding contract under applicable law to place an order through our Website.

If you are under the age required to enter into a legally binding contract, you may use the Website or make a purchase only with the involvement and supervision of a parent or legal guardian.

By placing an order, you represent that the information you provide is accurate and that you are legally permitted to enter into the transaction.

Customer Accounts

Certain features of our Website may allow you to create or use a customer account.

You are responsible for:

• providing accurate and current information
• maintaining the confidentiality of your account credentials
• restricting unauthorized access to your account; and
• notifying us if you become aware of suspected unauthorized activity.

You are responsible for activities carried out through your account to the extent permitted by applicable law.

We may suspend or restrict an account where reasonably necessary for security, fraud prevention, misuse of our Website or violation of these Terms.

Product Information

We make reasonable efforts to ensure that product information displayed on our Website is accurate and helpful.

Product pages may include information such as:

• product name
• material or composition
• dimensions or size
• colour
• print or design
• product photographs
• care information
• pricing; and
• other relevant details.

Customers should review the complete product description, specifications, measurements and images before placing an order.

Product Colours and Variations

We make reasonable efforts to display product colours and details accurately.

However, the actual appearance of a product may differ slightly due to factors including:

• screen or device settings
• lighting conditions
• photography
• display calibration
• fabric characteristics
• printing or production variations; and
• manufacturing tolerances.

Minor variations that are inherent to the material, production process or digital display may not necessarily constitute a defect.

Nothing in this section limits any rights available to a customer under applicable law in relation to products that are defective, damaged, incorrectly supplied or materially different from what was represented.

Product Availability

All products are subject to availability.

Adding a product to your shopping cart or wishlist does not reserve that product.

A product may become unavailable before your order is processed or dispatched.

If we are unable to fulfil all or part of an order, we may cancel the affected item or order and, where payment has already been collected, process any applicable refund in accordance with our Refund Policy and applicable law.

Pricing, Taxes and Charges

Prices displayed on our Website apply at the time they are shown and may change from time to time.

Applicable taxes, delivery charges, shipping charges, COD-related charges, handling charges or other applicable costs may be included in the displayed price or shown separately during checkout, depending on the nature of the charge.

Customers should review the final payable amount displayed at checkout before confirming an order.

We may change product prices at any time before an order is confirmed.

A price change will not normally affect an order that has already been validly confirmed, except where permitted by applicable law or where there has been an obvious pricing or technical error.

Pricing and Listing Errors

Despite our reasonable efforts, a product may occasionally be listed with incorrect pricing, description, availability or other information because of a technical, administrative or system error.

Where an obvious error is identified before fulfilment, we may contact you to explain the issue and provide an appropriate option, such as:

• continuing with the corrected information
• selecting an alternative product; or
• cancelling the affected product or order.

Where payment has already been collected for an order that we cannot fulfil because of such an error, any applicable refund will be processed in accordance with our Refund Policy and applicable law.

Placing an Order

When you place an order through our Website, you are making a request to purchase the products in your order subject to these Terms.

Before placing an order, you are responsible for reviewing:

• selected products
• quantities
• sizes or variants
• delivery address
• contact information
• payment method
• applicable charges; and
• final order total.

Please ensure that all information is correct before completing checkout.

Order Acknowledgement and Acceptance

After you place an order, we may send you an order acknowledgement or confirmation through email, SMS, your customer account or another available communication method.

An automated acknowledgement that we have received your order does not necessarily mean that the order has been finally accepted for fulfilment.

We may carry out reasonable checks relating to:

• payment authorization
• product availability
• delivery serviceability
• order information
• suspected fraud or misuse; and
• other operational requirements.

An order may be accepted for fulfilment when it has successfully passed the applicable processing requirements and proceeds for fulfilment or dispatch.

Order Refusal, Hold or Cancellation

Grey Exim may refuse, place on hold or cancel an order where reasonably necessary, including where:

• a product is unavailable
• payment cannot be authorized or verified
• the delivery location is not serviceable
• incorrect information has been provided
• an obvious pricing or listing error has occurred
• fraudulent or unauthorized activity is reasonably suspected
• the order violates these Terms
• fulfilment is prevented by circumstances outside our reasonable control; or
• cancellation is otherwise permitted under applicable law.

Where we cancel a prepaid order after payment has been successfully collected, any eligible amount will be refunded through the appropriate payment process.

We will not exercise this right in a manner that unlawfully restricts a customer's statutory rights.

Payment Methods

The payment methods available for an order will be those displayed at checkout at the time of purchase.

Online payments for Indian customers may currently be processed through our enabled Paytm payment gateway.

Cash on Delivery (“COD”) may also be available for eligible orders and serviceable locations within India.

Additional delivery, COD, handling or other applicable charges may apply and will be displayed separately during checkout before the customer confirms the order.

International payments may currently be processed through PayPal, where available.

International payment availability may vary according to destination, currency, payment-provider availability and other operational factors.

Grey Exim may add, remove or change payment gateways and payment options in the future.

For complete details, please refer to our Payment Policy.

Payment Issues

Payment transactions may occasionally be:

• declined
• unsuccessful
• interrupted
• delayed; or
• shown as pending.

This may occur because of the payment provider, bank, network, security checks or other technical circumstances.

An order requiring prepaid payment will not normally proceed until successful payment authorization or confirmation is received.

If your payment account has been debited but the order does not show successful payment, please contact us with the relevant order and transaction information.

Never provide passwords, PINs or OTPs to Grey Exim customer support.

Cash on Delivery

COD may be offered for eligible orders delivered within India.

COD availability may depend on factors including:

• delivery location
• courier serviceability
• order value
• product eligibility
• previous order history
• operational requirements; and
• fraud-prevention checks.

Additional COD-related charges may apply and will be disclosed during checkout where applicable.

We may contact you to verify a COD order before dispatch.

Grey Exim may restrict or withdraw COD availability where reasonably necessary.

Shipping and Delivery

Grey Exim ships orders to locations made available through our Website and checkout.

Shipping availability, delivery estimates and applicable delivery charges may vary depending on factors such as:

• destination
• product
• package size or weight
• courier serviceability
• shipping method; and
• other logistics considerations.

Applicable shipping or delivery charges will be displayed during checkout or otherwise communicated before the order is finalized where required.

Delivery dates or timeframes are estimates unless expressly stated otherwise.

Please refer to our Shipping Policy for complete information regarding fulfilment, dispatch, shipping and delivery.

International Duties and Taxes

Customers placing orders for delivery outside India may be subject to:

• customs duties
• import taxes
• local taxes
• customs-clearance charges
• brokerage fees; or
• other charges imposed by authorities or service providers in the destination country.

Unless expressly stated otherwise during checkout, such charges may be payable separately by the recipient.

Grey Exim does not control the amount charged by foreign customs or tax authorities.

Customers are responsible for reviewing any applicable import requirements in their destination country before ordering.

Delivery Information

Customers must provide a complete and accurate delivery address and contact information.

Grey Exim will not be responsible for avoidable delivery issues caused by materially incorrect or incomplete information supplied by the customer, subject to applicable law.

Where an address correction is possible before dispatch, customers should contact us as soon as possible.

An address change cannot be guaranteed once an order has entered fulfilment or has been handed to the delivery provider.

Returns, Exchanges, Refunds and Cancellations

Returns, exchanges, refunds and cancellations are governed by our applicable Return, Refund & Cancellation Policy.

Eligibility may depend on factors including:

• the product involved
• condition of the product
• reason for the request
• whether the product was defective, damaged or incorrectly supplied
• whether the item was customized or subject to special terms
• whether the product is identified as Non-Returnable, Non-Refundable, Non-Exchangeable or Final Sale; and
• applicable law.

Grey Exim accepts eligible change-of-mind returns for qualifying domestic orders in accordance with our Return, Refund & Cancellation Policy.

Certain products may have restricted return, refund or exchange eligibility where this is clearly disclosed on the applicable product page or product description before purchase.

Orders delivered outside India are generally subject to the international return and exchange conditions stated in our Return, Refund & Cancellation Policy.

Customers should review the applicable Return, Refund & Cancellation Policy before completing a purchase.

Nothing in these Terms is intended to exclude or restrict any consumer right or remedy that cannot legally be excluded under applicable law.

Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, incorrect or materially inconsistent with your confirmed order, please contact us as soon as reasonably possible in accordance with our Return, Refund & Cancellation Policy.

We may request reasonable supporting information such as:

• order number
• photographs
• video
• packaging photographs; or
• other information reasonably required to assess the issue.

After reviewing the request, we will provide an appropriate resolution where required under our Policy or applicable law.

Customized Products

Certain products may allow personalization, custom printing, custom artwork, names, logos, colours, dimensions or other customer-specific specifications.

For such orders, you are responsible for checking the information, artwork, spelling, dimensions, colours and other instructions submitted to us.

Once production of a customized product has begun, cancellation, alteration, return or exchange may be restricted except where:

• we agree otherwise
• the product is defective or damaged
• we supplied something materially different from the approved specification; or
• applicable law provides otherwise.

Additional terms may be communicated on the relevant product page or during the customization process.

Customer-Provided Materials

Where you provide us with artwork, photographs, logos, text, designs, trademarks or other materials for customization, you represent that:

• you own the material or have permission to use it
• our use of it to fulfil your order will not knowingly infringe another person's intellectual-property or other rights; and
• the material does not contain unlawful content.

You retain ownership of your original material, subject to any rights belonging to third parties.

You grant Grey Exim the limited permission necessary to use the submitted material for producing, processing and fulfilling your requested order and related customer service.

We may refuse custom content that we reasonably believe is unlawful, infringing or otherwise inappropriate for production.

Promotions and Discounts

Grey Exim may offer promotions, discounts, coupon codes or other offers from time to time.

Such offers may:

• be available for a limited period
• apply only to selected products
• have minimum order requirements
• be restricted by customer or location
• exclude certain charges
• be subject to usage limits; or
• not be combinable with other promotions.

Additional promotional terms may apply.

The final eligible discount and amount payable will be displayed during checkout.

Website Information

We make reasonable efforts to keep Website content accurate and current.

However, Website information may occasionally contain:

• typographical errors
• technical errors
• inaccurate availability information; or
• temporary system issues.

We may correct such information when discovered.

Nothing in these Terms permits Grey Exim to use an error or disclaimer to avoid obligations that cannot legally be excluded.

Intellectual Property

Unless otherwise stated, the Website and its original content are owned by or licensed to Grey Exim.

This may include:

• Grey Exim branding
• logos
• photographs
• graphics
• website layouts
• written content
• product descriptions
• illustrations
• original designs
• marketing materials; and
• other intellectual property.

These materials may be protected by applicable copyright, trademark and other intellectual-property laws.

You may use Website content for personal, non-commercial shopping purposes.

You may not, without our authorization:

• copy
• reproduce
• republish
• commercially distribute
• modify
• sell
• license; or
• exploit

our protected content except where such use is permitted by applicable law.

Prohibited Use

You agree not to misuse our Website.

You must not knowingly:

• introduce viruses, malware or malicious code
• attempt unauthorized access to our systems or accounts
• interfere with Website security
• conduct unauthorized automated scraping or data extraction
• impersonate another person
• use fraudulent payment information
• place fraudulent or abusive orders
• use the Website for unlawful purposes; or
• infringe the rights of Grey Exim or any third party.

We may restrict access or take other reasonable action where misuse is detected.

Customer Content

Where our Website allows customers to submit reviews, photographs, comments or other content, you are responsible for the content you submit.

Content must not be:

• unlawful
• defamatory
• threatening
• fraudulent
• misleading
• obscene
• infringing; or
• unrelated spam.

If user-submitted content is displayed publicly, we may moderate or remove content where reasonably necessary to enforce these Terms or applicable law.

Any license relating to customer-generated content will be limited to what is reasonably necessary to host, display, moderate and operate the relevant Website feature.

Third-Party Services

Our Website may contain links to or integrations with third-party services, including payment providers, logistics providers, social platforms or other ecommerce services.

Third-party websites and services operate under their own terms, policies and privacy practices.

Grey Exim is not responsible for third-party websites or services that are outside our reasonable control.

You should review the applicable terms and privacy policies before using third-party services.

Privacy

Grey Exim processes personal data in accordance with our Privacy Statement, Cookie Policy and applicable data-protection requirements.

Our Privacy Statement explains matters such as:

• the categories of personal data we collect
• why we process it
• how it may be shared
• retention
• security
• privacy rights
• grievance procedures; and
• how to contact us regarding personal-data matters.

Where consent is required for a particular type of processing, such consent will be handled through the relevant notice, request or preference mechanism rather than being assumed solely because you accepted these Terms.

Please review our Privacy Statement before using the Website.

Cookies

Our Website may use cookies and similar technologies for essential ecommerce functions and, where enabled, for preferences, analytics, personalization or marketing.

For more information, including available cookie choices, please review our Cookie Policy and applicable Cookie Settings controls.

Website Availability

We aim to keep our Website available and functional, but uninterrupted access cannot be guaranteed.

The Website may occasionally be unavailable because of:

• maintenance
• upgrades
• technical issues
• hosting or network failures
• security events; or
• circumstances outside our reasonable control.

Where reasonably possible, we may make changes or maintenance without materially affecting confirmed customer orders.

Limitation of Liability

To the maximum extent permitted by applicable law, Grey Exim will not be liable for indirect, incidental or consequential losses arising solely from circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

In particular, nothing in these Terms is intended to exclude or restrict statutory consumer rights, liability for fraud or other rights or liabilities that cannot legally be excluded.

Force Majeure

Grey Exim will not be responsible for delay or failure to perform an obligation where the delay or failure results from circumstances beyond our reasonable control.

Such circumstances may include, where applicable:

• natural disasters
• severe weather
• floods
• fire
• epidemic or pandemic restrictions
• strikes
• transportation disruption
• government action
• civil unrest
• war
• telecommunications failure
• widespread technology outages; or
• logistics-network disruption.

We will make reasonable efforts to manage affected orders and communicate material issues where appropriate.

This section does not limit rights available to customers under applicable law.

Indemnity

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising directly from your unlawful misuse of the Website, infringement of third-party rights or deliberate violation of these Terms.

This provision does not require a consumer to indemnify Grey Exim for matters caused by Grey Exim's own breach, negligence or other liability that cannot legally be excluded.

Complaints and Dispute Resolution

If you have a question, complaint or issue relating to:

• an order
• payment
• delivery
• product
• return
• refund; or
• use of our Website,

please contact Grey Exim using the contact information provided below.

We encourage customers to contact us first so that we can review and attempt to resolve the matter.

Nothing in this section restricts a customer's right to use any complaint or dispute-resolution mechanism available under applicable law.

Governing Law and Jurisdiction

These Terms are governed by the laws of India, subject to any mandatory consumer-protection or other legal rights that may apply to a customer.

If a dispute arises, we encourage the customer to contact Grey Exim first so that the parties can attempt to resolve the matter amicably.

Subject to applicable consumer-protection laws and any mandatory jurisdiction available to consumers, disputes relating to these Terms or transactions with Grey Exim may be subject to the jurisdiction of competent courts in Surat, Gujarat, India.

Nothing in this clause is intended to remove or restrict any jurisdiction, forum or remedy that a consumer is legally entitled to use.

Changes to These Terms

Grey Exim may modify these Terms from time to time to reflect changes in:

• our products or services
• Website functionality
• payment or shipping arrangements
• business practices
• applicable laws or regulations; or
• other operational requirements.

The revised Terms will be published on our Website with an updated Last Updated date.

Changes will apply prospectively from the date they become effective, except where applicable law requires otherwise.

Changes to these Terms will not retrospectively remove rights that have already arisen in relation to an existing transaction.

Severability and Waiver

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or limited to the minimum extent necessary, where permitted.

The remaining provisions will continue to apply to the extent legally valid.

If Grey Exim does not immediately enforce a provision of these Terms, that does not automatically mean we have waived our right to enforce it later.

Entire Agreement

These Terms, together with the policies and information incorporated into them, including our applicable:

• Payment Policy
• Shipping Policy
• Return, Refund & Cancellation Policy
• Privacy Statement
• Cookie Policy

form the terms governing relevant transactions and use of our Website, subject to any additional product-specific or promotional terms presented to you before purchase.

Where a specific product, promotion or service has additional terms, those additional terms will apply to that product, promotion or service.

Contact Us

For questions, complaints or concerns regarding these Terms, your order or our Website, please contact:

Grey Exim

Shop 105, Building B, Sicilia

Mota Varachha, Near Bhakti Nandan Circle

Surat – 394101

Gujarat, India

Email: care@greyexim.com

Website: www.greyexim.com