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Privacy Policy
Last updated: 18 September 2026
Grey Exim (“Grey Exim”, “we”, “us” or “our”) respects your privacy.
This Privacy Policy explains how we collect, use, disclose, retain and protect personal data when you visit www.greyexim.com, create an account, place an order, contact us or otherwise interact with Grey Exim.
Who Is Responsible for Your Personal Data
Grey Exim operates the ecommerce Website www.greyexim.com.
For privacy-related questions or requests, contact:
Email: care@greyexim.com
Address:
Grey Exim
Shop 105, Building B, Sicilia
Mota Varachha, Near Bhakti Nandan Circle
Surat – 394101
Gujarat, India
Personal Data We May Collect
Depending on your interaction with us, we may collect information such as your name, email address, phone number, billing and shipping address, account information, order details, transaction information, product preferences, customer-support communications, return or refund information, marketing preferences, device and browser information, IP address, Website activity, cookie information, security information and other information voluntarily provided by you.
3. Payment Information
Payments are processed using the payment methods and service providers made available through our Website or checkout.
Grey Exim may receive transaction-related information such as payment status, transaction reference, payment method, amount paid or refund information.
Payment service providers may process payment credentials according to their own privacy and security practices.
Grey Exim does not require customers to provide banking passwords, card PINs or OTPs to customer support.
4. How We Collect Personal Data
We may collect personal data directly from you, through your customer account, during checkout, when you place an order, when you request support, return or refund, when you subscribe to marketing, automatically through the Website and cookies, or from service providers assisting us with ecommerce operations.
5. How We Use Personal Data
We may use personal data to operate our Website, process and fulfil orders, process payments and refunds, arrange shipping and delivery, provide order updates, manage returns and exchanges, operate customer accounts, respond to enquiries, provide customer support, prevent fraud, maintain security, improve our services, understand Website use, personalize experiences where enabled, send marketing communications where permitted, comply with legal obligations and establish or defend legal rights.
6. Marketing
Marketing communications are optional.
Where required, we will seek appropriate consent before sending promotional communications.
You may unsubscribe from marketing communications using the unsubscribe option provided or by contacting us.
Unsubscribing from marketing does not prevent us from sending necessary transactional communications regarding orders, payments, delivery, returns or account security.
7. Cookies and Similar Technologies
We use cookies and similar technologies for essential Website functions and, where enabled, for preferences, analytics, personalization and marketing.
Please review our Cookie Policy and Cookie Settings for more information and available choices.
8. Ecommerce and Technology Providers
Our Website may use third-party ecommerce, hosting, payment, logistics, analytics, customer-support or other technology providers.
Such providers may process information where reasonably necessary to provide their services to Grey Exim.
9. Who We May Share Personal Data With
We may share relevant personal data with service providers where reasonably required, including ecommerce technology providers, payment providers, courier and logistics providers, hosting and technical providers, analytics providers where enabled, marketing providers where enabled, customer-support providers, professional advisers and government or regulatory authorities where legally required.
10. International Processing
Some service providers may process personal data outside India.
Where applicable, we will handle such processing in accordance with applicable data-protection requirements and restrictions.
11. Data Retention
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer service, returns, refunds, account administration, tax and accounting requirements, fraud prevention, legal obligations and dispute resolution.
Retention periods may vary depending on the type of information and applicable requirements.
12. Security
We take reasonable administrative, organizational and technical measures designed to protect personal data under our control.
However, no internet or electronic system can be guaranteed to be completely secure.
13. Children's Privacy
Our ecommerce services are not primarily directed at children.
Where applicable law imposes additional requirements for processing children's personal data, we will apply those requirements.
14. Your Privacy Rights
Subject to applicable law, you may have rights relating to your personal data, including access to information, correction, updating, completion, erasure where applicable, withdrawal of consent where processing relies on consent, marketing opt-out and grievance redressal.
We may need to verify your identity before processing certain requests.
15. Withdrawal of Consent
Where personal-data processing relies on your consent, you may withdraw that consent using the relevant preference mechanism or by contacting us.
Withdrawal will apply to future processing covered by that consent, subject to lawful processing that may continue for other permitted purposes.
The DPDP Act provides that withdrawal of consent should be as easy as giving it.
16. Privacy Requests and Complaints
For privacy requests, questions or complaints, contact:
Email: care@greyexim.com
We will review requests in accordance with applicable requirements.
17. Third-Party Links
Our Website may contain links to third-party websites.
Grey Exim is not responsible for privacy practices of websites that we do not control.
18. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our services, technologies, business practices or applicable requirements.
The latest version will be published on our Website.
19. Contact Us
Grey Exim
Shop 105, Building B, Sicilia
Mota Varachha, Near Bhakti Nandan Circle
Surat – 394101
Gujarat, India
Email: care@greyexim.com
Website: www.greyexim.com