Online Purchases
How can I place an online order?
Once you have added the items to your shopping bag, verify your selection and proceed to checkout.
If your order contains more than one product, the products may be shipped in multiple shipments.
When can I consider my order as confirmed?
Your order is confirmed when you receive the order confirmation email.
Can I modify or cancel my online order?
Contact Client Service as soon as possible. Once processing has started, an order may no longer be changed.
Personal Account
What are the advantages of registering for My Account?
Your account lets you review orders, save details and manage your profile.
Returns
Can I return a product purchased online?
Eligible online purchases can be returned within the stated return period and conditions.
Shipments
How long will it take to receive my order?
Products are processed on the same date of placing the order and are typically delivered within 5 to 7 working days, depending on your shipping address and courier availability.
Are there any restrictions on deliveries?
We ship across India through trusted delivery partners such as DTDC, Delhivery, DHL, and other region-specific services. Delivery may be affected by courier availability, weather, transport strikes, or other unforeseen circumstances.
How can I select the shipment method?
The available shipment method is determined at checkout according to your delivery location, order contents, and courier availability.
How much does shipping cost and how long does it take?
Shipping charges, if any, are calculated and displayed at checkout based on your order total and delivery location. Orders are normally delivered within 5 to 7 working days. Occasionally, free shipping promotions may be available and will be clearly mentioned on the website.
How can I track the shipment of my order?
Once your order is shipped, you will receive a tracking number and link by email. If you face any issue, use Track your order or email info@greyexim.com.