Suggested Questions

Select the product and required variant, add it to your shopping bag, review the quantity and price, and proceed to checkout. Enter accurate contact, delivery and payment information, then submit the order.

Your order is confirmed after Grey Exim accepts it and sends an order-confirmation communication. An acknowledgement of your request does not by itself guarantee acceptance. We may contact you if verification or additional information is required.

Send your request as soon as possible through Contact Us. A change or cancellation is not guaranteed once the order has been processed, packed, dispatched or handed to the courier. Any approved cancellation and refund will follow the applicable payment and refund terms.

Check the product page for the material, available variants or sizes, care guidance and other product-specific details. Colours can appear slightly different because of lighting, photography and screen settings. If the product received is materially different from its description, contact us within 48 hours of delivery.

You may use the checkout options made available on the website. Registered customers can review account-related order information and saved details. Guest customers can submit a return request using the email address and order number associated with their purchase.

Depending on the features you use, we may process your name, contact details, login credentials, saved addresses, preferences, order history and account activity. Authentication and account infrastructure may be provided through Shopify. See our Privacy Policy.

For an eligible return or exchange, contact Grey Exim within 48 hours of delivery. Submitting a request does not automatically guarantee approval; the request and returned product may be inspected for eligibility.

The product must be unused, unworn, unwashed, unaltered and undamaged after delivery, with no stains, perfume or makeup. Keep all original tags, labels, included accessories and the original packaging where reasonably possible. The item must remain suitable for resale and receive prior return authorisation.

An eligible change-of-mind request may be submitted within 48 hours of delivery. Approval remains subject to the product meeting all return conditions and passing inspection.

An eligible product may be exchanged for another available size, colour, design, variant or option, subject to stock. If the replacement costs more, you must pay the difference. If it costs less, the unused balance remains available as Grey Exim Store Credit.

Email care@greyexim.com within 48 hours of delivery. Include your order number and clear photos or video of the product, packaging and shipping label where requested. After verification, Grey Exim may offer a replacement, exchange, store credit or another appropriate remedy. Where applicable law requires a refund to the original payment method or another remedy, that requirement will prevail.

Grey Exim bears reasonable reverse-logistics costs for an approved faulty, damaged or incorrectly supplied item. For voluntary returns, the first approved return for a customer generally qualifies for free pickup where service is available; a later voluntary return may carry a charge that is communicated before collection. Do not self-ship unless Grey Exim has expressly authorised it.

An exchange or replacement is processed after the returned product is received, inspected and approved, and it remains subject to stock and delivery serviceability. The final timeline can vary by product, location and courier conditions; Grey Exim will communicate the applicable status instead of guaranteeing a fixed completion date.

For an approved return, Grey Exim Store Credit is normally issued within 7 business days after the returned product is received, inspected and approved. It is added to the customer profile linked to the order email and can be used after signing in with that email. A refund to the original payment method will be used where Grey Exim cancels a prepaid order or applicable law requires it.

For an approved Cash on Delivery return, the eligible value is normally issued as Grey Exim Store Credit to the customer profile linked to the order email. Bank or UPI details are not normally required unless applicable law requires a monetary refund.

For a preference or change-of-mind return, original shipping, COD, handling or similar charges may be excluded from the approved store-credit amount. The eligible value is calculated under the Return & Refund Policy and the circumstances of the request.

A sale or discounted product is not automatically excluded from return or exchange. It is excluded only when the product or offer is clearly marked Final Sale, Non-Returnable, Non-Refundable or Non-Exchangeable, subject to applicable law and remedies for verified faults.

Customised, personalised or made-to-order products may be restricted from cancellation, return or exchange once production has started, except where the product is faulty, incorrect or applicable law requires a remedy. Review the product-specific terms before ordering.

Please review the complete Return & Refund Policy before submitting a request. It explains eligibility, excluded products, pickup, inspection, exchanges, international orders, cancellations and refunds.

Submit your request within 48 hours of delivery through our Returns page using the email address and order number linked to the purchase, or contact Grey Exim support. Wait for eligibility review and return instructions before sending the product. Do not self-ship unless Grey Exim expressly authorises it.

Orders are generally processed promptly and are typically delivered within an estimated 5 to 7 working days, depending on the delivery address and courier availability. Weather, strikes, transport disruption and other circumstances beyond our control may cause delays.

Eligible orders delivered within India receive free standard shipping unless a different charge is clearly disclosed. Available methods and any international, expedited, COD or handling charges depend on the destination, order and courier availability and are shown at checkout before you confirm the order.

After dispatch, tracking information is sent using the contact details provided with the order. You can also use Track your order. For assistance, contact care@greyexim.com.

Unless Grey Exim expressly states otherwise, customs duties, import taxes, brokerage fees and other destination charges are the recipient's responsibility. These charges are set by local authorities or service providers and are not controlled by Grey Exim.

International orders are generally final sale and are not eligible for preference-based returns or exchanges. This does not remove your right to an appropriate remedy for an item verified as damaged, defective, incorrect, incomplete or materially different from its description.

Email care@greyexim.com within 48 hours of delivery and provide the requested photos, video and order details. After verification, Grey Exim may offer a replacement, store credit or another appropriate resolution, including a refund where required by applicable law. Do not send the item back unless you receive written return instructions.

The payment methods currently available for your order are displayed at checkout. Depending on eligibility and serviceability, these may include prepaid online payment, Cash on Delivery or Partial Cash on Delivery. Review the final payable amount and any separate charge before confirming the order.

Cash on Delivery may be offered for eligible orders within India. Availability can depend on the delivery location, courier serviceability, order value, product, order history and operational or fraud-prevention checks. Any COD or handling charge is shown at checkout before the order is confirmed.

The payment methods available for an international order are the options displayed at checkout. Availability can vary by destination, currency and payment provider. Any shipping, tax or other amount collected by Grey Exim will be shown before confirmation; destination customs or import charges may be payable separately by the recipient.

Check the transaction status with your bank or payment provider and avoid repeatedly submitting payment while a transaction is pending. If an amount was debited, a payment failed or a duplicate charge appears, email care@greyexim.com with your order and transaction details. Never share a password, PIN or OTP.

Payments are handled through the payment services available at checkout. Grey Exim may receive transaction status, reference information and limited or masked payment information, while payment providers process payment credentials under their own security and privacy practices.

We use relevant personal data to operate the store, process orders and payments, arrange shipping, manage returns and refunds, provide account and customer support, prevent fraud, improve our services, meet legal obligations and send marketing only where permitted. We share data only where reasonably necessary with service providers such as Shopify, payment, logistics, hosting, analytics and support providers, or where law requires it. See our Privacy Policy.

Use the website's Cookie Settings or privacy-preferences control to review optional cookie choices. Essential technologies may remain active because they support the cart, checkout, login, security and other requested functions. You can also review our Cookie Policy.