Payment Policy

At Grey Exim (“Grey Exim”, “we”, “us” or “our”), we aim to provide a simple, transparent and secure payment experience for customers shopping through www.greyexim.com.

This Payment Policy explains the payment methods, applicable charges and general payment terms for orders placed through our website.

By placing an order on Grey Exim, you agree to the payment terms applicable to your order as displayed at checkout.

Payments for Orders Within India

Customers placing orders for delivery within India may choose from the payment options that are available and displayed at checkout at the time of purchase.

Online Payments

Our online payments for customers in India are currently processed through Paytm Payment Gateway.

Depending on the options supported by Paytm and made available through our checkout, customers may be able to use eligible payment methods offered through the gateway.

The exact payment options available to you will always be displayed during checkout.

Grey Exim may introduce, remove or change payment gateways or payment methods in the future based on availability, customer convenience, technical requirements or business requirements.

Cash on Delivery (COD)

Cash on Delivery (COD) may be available for eligible orders within India.

COD availability may depend on factors such as:

• delivery location;
  
• serviceability;
  
• order value;
  
• product eligibility;
  
• courier availability; or
  
• other operational requirements.
  

Additional charges may apply when Cash on Delivery is selected.

Any applicable COD-related charge will be shown separately during checkout before you confirm your order.

COD is currently available only for eligible deliveries within India and is not available for international orders unless expressly stated otherwise.

Grey Exim may also contact the customer by phone, email, SMS or another available communication method to verify a COD order before dispatch.

Delivery and Other Charges

Delivery, shipping, handling or other applicable charges may be added separately to your order.

The applicable charges will be displayed in your order summary or during checkout before the order is confirmed.

The final amount payable may include, where applicable:

• product price;
  
• applicable taxes;
  
• delivery or shipping charges;
  
• COD-related charges;
  
• handling charges;
  
• discounts or promotional adjustments; and
  
• any other charge clearly disclosed during checkout.
  

The amount shown at checkout before order confirmation should be reviewed carefully before completing your purchase.

Promotional offers, free-shipping offers or special delivery terms may apply from time to time and will be communicated on our website or reflected at checkout where applicable.

International Orders

Orders being delivered outside India must generally be paid in advance unless Grey Exim expressly provides another payment option.

International Payment Method

International online payments are currently accepted through PayPal, where available and supported for the customer's location and transaction.

The payment options presented through PayPal may vary depending on the customer's country, account, currency and PayPal's own services.

Grey Exim may introduce additional international payment gateways or payment methods in the future.

The payment methods actually available for an international order will be displayed or communicated before payment is completed.

International Shipping, Duties and Taxes

International shipping charges may vary depending on factors such as:

• destination country;
  
• delivery location;
  
• package weight or dimensions;
  
• order value;
  
• selected shipping service; and
  
• other logistics requirements.
  

Applicable international shipping charges will be displayed during checkout or communicated before the order is finalized where required.

International orders may also be subject to customs duties, import taxes, local taxes, brokerage charges or other government-imposed charges in the destination country.

Unless otherwise expressly stated by Grey Exim, such charges are generally the responsibility of the recipient or customer.

Grey Exim does not control customs authorities or the charges imposed by authorities in the destination country.

Order Total and Confirmation

Before confirming an order, customers should carefully review the complete order summary displayed at checkout.

The total amount payable may include the product price and any applicable taxes, shipping, delivery, COD, handling or other charges.

For prepaid orders, an order will normally proceed for processing after successful payment confirmation.

For Cash on Delivery orders, the order may be subject to verification and confirmation before dispatch.

After an order is successfully placed, Grey Exim may provide an order confirmation through email, SMS, the customer account or another available communication method.

Failed, Declined or Pending Payments

A payment may occasionally fail, remain pending or be declined because of factors outside Grey Exim's direct control, including:

• payment gateway issues;
  
• banking or payment-provider restrictions;
  
• insufficient funds;
  
• incorrect payment information;
  
• network or technical errors;
  
• payment authorization failures; or
  
• risk or security checks.
  

If your payment fails, you may attempt the transaction again or use another payment option if one is available at checkout.

If your account has been debited but your Grey Exim order does not show a successful payment, please contact us with your order details and payment reference.

Do not share sensitive information such as passwords, OTPs or complete payment credentials with Grey Exim customer support.

Duplicate Payments

If you believe that the same order has been charged more than once, please contact Grey Exim as soon as possible and provide the relevant order number and transaction information.

We will review the transaction records available to us and, where a duplicate payment is confirmed, initiate the appropriate resolution or refund through the applicable payment process.

Any time taken for the amount to reflect may depend on the payment provider, bank or financial institution involved.

Payment Security

Payments made through www.greyexim.com may be processed by third-party payment service providers, including our currently enabled payment gateways.

These providers may collect and process payment information in accordance with their own security standards, terms and privacy practices.

Grey Exim takes reasonable measures to protect customer and transaction information within the systems under our control.

However, no internet-based payment or electronic system can be guaranteed to be completely secure.

Customers should also take appropriate precautions, including protecting passwords, payment credentials and one-time passwords (OTPs).

Grey Exim will never ask you to disclose your banking password, card PIN or OTP through email or customer-support communication.

Taxes

Applicable taxes, where required, may be included in the product price or calculated and displayed during checkout depending on the nature of the transaction and applicable requirements.

The final payable amount displayed before order confirmation should be reviewed carefully by the customer.

Invoices or transaction records may be provided as applicable for completed orders.

Discounts, Coupons and Promotional Offers

Discount codes, coupons or promotional offers may be subject to separate terms and conditions.

Certain promotions may:

• apply only to selected products;
  
• require a minimum order value;
  
• be available for a limited period;
  
• exclude certain charges;
  
• be limited to particular customers or locations; or
  
• not be combined with other offers.
  

The amount payable after any valid discount will be shown during checkout.

Grey Exim reserves the right to modify or withdraw promotional offers in accordance with the applicable promotional terms.

Refunds

Refunds, cancellations, returns and exchanges are governed primarily by our applicable Return, Refund & Cancellation Policy.

Where a refund is approved for a prepaid order, the refund will generally be processed through the appropriate payment method or another supported method where necessary.

For COD orders, where a refund is approved, Grey Exim may request appropriate payment details such as bank or supported digital-payment information because cash collected at delivery may not be reversible through the same channel.

Shipping, delivery, COD, handling or other charges may be refundable or non-refundable depending on the circumstances of the order and our applicable Return, Refund & Cancellation Policy.

Payment Verification and Fraud Prevention

To protect Grey Exim and our customers, certain transactions may be subject to payment, identity, address or order verification.

We may contact you where additional information is reasonably required to verify an order.

Grey Exim reserves the right to place an order on hold or cancel an order where we reasonably identify:

• suspected fraudulent activity;
  
• unauthorized payment activity;
  
• incorrect or incomplete order information;
  
• payment-verification failure;
  
• pricing or technical errors; or
  
• 
  other legitimate security or operational concerns.
  

Where an order that has already been paid is cancelled by Grey Exim, any eligible refund will be handled according to the applicable refund process.

Payment Disputes and Chargebacks

If you believe there is an error with a payment or order, we encourage you to contact Grey Exim before initiating a payment dispute or chargeback so that we can attempt to resolve the matter.

Where a payment dispute or chargeback is initiated, Grey Exim may provide relevant transaction, order, delivery and communication records to the applicable payment provider or financial institution for resolution.

Changes to Payment Methods

Grey Exim may introduce, modify or discontinue payment methods or payment gateways from time to time.

For example, additional payment gateways or payment services may be introduced in the future.

The payment methods available at the time of your purchase will be those displayed during checkout.

The availability of a payment method on a previous order does not guarantee that the same method will remain available for future orders.

Relationship With Other Policies

This Payment Policy should be read together with our:

• Terms & Conditions
  
• Shipping Policy
  
• Return, Refund & Cancellation Policy
  
• Privacy Statement
  
• Cookie Policy
  

Those policies may contain additional information relevant to your order, payment, delivery, cancellation, refund and use of our website.

Changes to This Payment Policy

Grey Exim may update this Payment Policy from time to time to reflect changes in:

• payment gateways;
  
• payment methods;
  
• shipping or COD arrangements;
  
• website functionality;
  
• business practices;
  
• legal or regulatory requirements; or
  
• other operational requirements.
  

The revised policy will be published on www.greyexim.com, together with an updated Last Updated date.

Contact Us

If you have any questions or concerns regarding payments, payment failures, duplicate transactions, COD, applicable charges or your order, please contact:

Grey Exim

Shop 105, Building B, Sicilia

Mota Varachha, Near Bhakti Nandan Circle

Surat – 394101

Gujarat, India

Email: care@greyexim.com

Website: www.greyexim.com