RETURN & REFUND POLICY

At Grey Exim, your satisfaction matters to us. If for any reason you are not completely satisfied with your purchase, we’re here to make it right.

RETURNS & EXCHANGES

We accept returns and exchanges within 14 days of delivery. The item must be shipped back within 14 days of delivery.

To be eligible:

Item must be unused, unworn, unwashed, and in original resalable condition.
Buyer must contact us before sending the item back

RETURN SHIPPING

Buyer is responsible for return shipping costs unless the item received is damaged or incorrect.

NON-RETURNABLE ITEMS

Customized or personalized scarves
Clearance / discounted sale items
Items damaged due to misuse or improper handling

REFUND PROCESS

Refunds are processed within 3–5 business days after the returned item is received and inspected.
Refund will be issued to the original payment method
Original shipping charges (if any) are non-refundable

DAMAGED OR WRONG ITEM

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos. We will resolve the issue promptly at no additional cost to you.

Additional Condition (Shipping & Replacement Timeline)

If the item delivered is damaged or incorrect, it must first be returned to our warehouse for verification. Once received and inspected, a replacement product will be dispatched.
• Domestic Orders: Replacement and exchange delivery will be completed within 5–7 working days.
• International Orders: Replacement and exchange delivery will be completed within 12–15 working days.

HOW TO REPORT AN ISSUE

To raise a complaint regarding a damaged item, please email us at info@greyexim.com with the subject line: Order Issue – Your Order Number

Alternatively, you may call our support team at: 9909 212 226 (Monday - Saturday: 10.00 - 19.00)

REFUNDS (IF APPLICABLE)

If your refund request is approved (in case of defective/damaged items), the amount will be refunded to your original payment method within 30 business days. Processing time may vary depending on your bank or payment provider.

CANCELLATIONS

Orders once placed cannot be cancelled after shipping. If you need to cancel, please contact us within 12 hours of placing the order. After this period, cancellations will not be processed.

DISCLAIMER

Grey Exim reserves the right to update or modify this policy at any time without prior notice. Customers are advised to review this policy periodically for any changes.

DISPUTE RESOLUTION

In the event of disputes related to product quality or shipment issues, we encourage open communication to find an agreeable resolution. Our customer service team can address any concerns and facilitate a satisfactory outcome.

By placing an order with Grey Exim, you acknowledge and agree to adhere to the terms outlined in this Return and Refund Policy.

If you have any questions or require further clarification, please get in touch with us at info@greyexim.com.

LAST UPDATED: 20 FEBRUARY, 2026